Returns & Exchange
We want you to be completely satisfied with your purchase.
If for any reason you’re not happy with your order, we’re here to help.
Requirements: All merchandise must beunwashed,unworn,with all tags attached,unalteredandwithin 15 days from original purchase date to be eligible for Returns / Exchanges.
FAQ
What is the Return window?
Items can be returned within [14] days of delivery.
My online item came defective how do I return?
When processing a return please be sure to select Damaged/ Defective as the reason for return. Please be sure item is still in original condition when returning.
Damaged, Defective, Replacement or Exchange Product will be delivered in 7-10 Days.
Can I return items from multiple orders in one package?
Yes! Items from different orders under the same account can be returned together if all items meet the return policy guidelines. We ask that you generate one return label for each separate orders. Please attach one label outside the packaging and the additional labels inside in order for us to process the return.
What type of Exchange is acceptable?
We accept exchanges for different sizes or colors if the item is still in stock.
Please email us to request an exchange and follow the process.
Exchange product will be delivered in 7-10 Days.
What Items cannot be returned/exchanged ?
Final Sale items
Innerwear (underwear, bras)
Washed
Missing Tags
Outside return window
What about Return shipping cost?
Return shipping costs are the responsibility of the customer unless the item was defective.
What courier companies can I use to send my items back?
We recommend using a trackable shipping method, as we are not responsible for lost return packages.
What about my refund?
Once we receive your return, please allow 5–7 business days for Credit to be received. Refunds will be issued to your original method of payment.
Shipping fees are non-refundable.
To initiate a return, please contact us at return@jaamsleepwear.com
with your order number and reason for return